Rent with Confidence

Browse our available homes and rental communities online to explore floorplans, building amenities and neighbourhood features. When you find a home that fits your lifestyle, submit an inquiry or request a tour. Our leasing team will connect with you and guide you through next steps.

Once you’ve found a home that’s right for you, complete your online application. You’ll be asked to provide basic personal information, proof of income and references. It’s quick, easy and secure.

Most applications are reviewed within a few business days. We’ll verify your information, complete reference and credit checks and get back to you as soon as possible.

You’ll need a government-issued photo ID, proof of income (such as pay stubs or an employer letter) and your rental history with references. Depending on the home or your application details, we may request additional documents or information.

No, we do not charge an application fee.

No, we review one application at a time

Rent and other applicable payments are made through our Pre-Authorized Debit (PAD) system, which automatically withdraws payments each month from your financial institution. Your property management team will provide the forms and instructions to set this up. Additional payment options are available through the Resident Portal, though a completed Pre-Authorized Debit form must remain on file throughout your tenancy.

Cats and dogs are welcome in most of our rental communities, with up to two pets per home. Before move-in, you’ll sign our Pet Policies Agreement and provide a pet damage deposit equal to half a month’s rent. While we love all animals, some restricted or exotic species are not permitted. Our leasing and property management teams can provide more information on our Pet Policies Agreement.

All maintenance and service requests are submitted through the Resident Portal, available online or through our mobile app at any time.

For urgent after-hours support, log into your resident portal to find the emergency contact number for your property. Your property management team is available 24/7 to assist with urgent issues.

Your property management team is your direct point of contact for all communication, including lease-related questions.

Exact requirements will vary by building and city, and your property manager will provide a detailed checklist with everything you need to prepare. In general, you’ll need to:

• Set up utilities (electricity, gas, water or metering services if applicable)
• Arrange tenant insurance and share proof of coverage
• Complete the Pet Policies Agreement, if you’re moving in with a pet
• Schedule a move-in time to reserve the elevator or loading bay
• Review building details for access, parking and key handover
• Confirm first month’s rent and deposit payments have been arranged according to your lease
• Complete your Resident Portal profile with any outstanding information

Your home will be clean, prepared and ready for you. You’ll receive access instructions and any details related to elevator or loading bay bookings beforehand. Our on-site management team will be available to support and help make the day as smooth as possible.

Your property management team will share a detailed moving checklist well in advance, which includes information on booking the elevator and arranging for loading bay access.

Your home should be clean, free of belongings and left in similar condition to when you moved in. We’ll ask for any maintenance or damage concerns before your final inspection and move-out date.

Your security deposit is safely held for the duration of your tenancy. Once you’ve returned your keys, a final inspection will be completed. Your deposit will be returned after this inspection. If cleaning or repairs are required, a detailed summary of any deductions will be provided.

Yes. Lease renewals and extensions are typically available and can be discussed with your property management team. They’ll reach out before your lease ends to review your options and help you plan next steps.